UBT One Support

If you have any trouble with registering or logging into our UBT website then please contact our friendly Customer Care team on the below details.

[email protected]

03300555500

COPYRIGHT

The copyright to all content on the Website including but not limited to computer code, applets, graphics, images, layouts, music, audio, and visual material and text belongs to UBT or UBT has a license to use such materials. All trademarks, brands, and logos generally identified either with the symbols TM or ® which are used on this Website are either owned by UBT or UBT has a license to use them. When you visit the Website, UBT gives you a limited, non-exclusive, royalty-free, revocable right to access and use UBT’s information for your own personal and business use. If you use UBT’s content in any other way, you will be infringing UBT’s intellectual property rights.

Comments

Any comment, feedback, idea, or suggestion (called “Comments”) which you provide to UBT through the Website or any other forum (including face-to-face sessions, seminars, chat lines, blogs, and the like) become UBT’s property. If in the future UBT uses your Comments in promoting its Website or products offered on or thorough the Website, or in any other way, UBT will depersonalize it unless your consent to use your name is obtained. Furthermore, you agree that UBT is entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments. If you provide UBT with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality, and copyright.

Protection of Copyright

This Website and any of the products may contain Intellectual Property of UBT or licensors. If UBT finds you have used its copyright material contrary to these Terms, UBT may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials.

TERMS OF USE

GENERAL

In these Terms and Conditions (“Terms”), “we” “us” “our” and “UBT” shall mean Universal Business Team, LLC in the United States of America and Silver Bridge Funding, Inc. O/A Universal Business Team in Canada, including any other affiliated businesses that sell products and services under any UBT brand. Unless otherwise specifically stated, the delivery of products and services through this Website will be by UBT.

UBT reserves the right to amend or change these Terms at any time, for any reason. Your use of this website (the "Website") acknowledges and represents your agreement to be bound by these Terms, including all amendments and changes hereto. You may terminate your use of the Website if any change to these Terms is unacceptable to you. Continued use of the Website following the effective date of any change to these Terms constitutes acceptance of the changes but does not affect the foregoing termination right.
These Terms were last updated April 1st, 2016.

All information in these Terms and use of the Website are intended for residents of the United States of America (“USA”) and Canada only.

MEMBERSHIP

Access to the Website and its products and services is open to members. You may request membership by providing information as set out on our registration page. Our Privacy Policy is linked on our home page and will show how we collect, store and use the details you provide.

You agree to ensure that your registration details are true and accurate at all times and you undertake to update your registration details when they change.

On registration, we will provide you with a password and username. You must ensure that your username and password remain secure and confidential. You are entirely responsible for all use, activities and charges associated with or arising from any use of your username and password (regardless of whether you authorized such use) including unauthorized use of your or any other credit card. Each username and password must be used by a single user and they are not transferable. We may monitor your use of the site using your login, including concurrent use of the same login and password. You must notify us immediately if you become aware of any unauthorized use of your username and password.

You agree to pay for services when you confirm your purchase as set out on the Website.

We reserve the right to terminate your membership if you breach these Terms or for any other reason in UBT's sole discretion. You agree UBT is not obligated to inform you of the reason for the termination of your membership.

This Website is intended to be used by members within the USA, Canada and the Caribbean only.

The Website, and any UBT products and/or services are provided to adults over the age of 18 years. When you use the Website or purchase products and/or services through the Website or through any of our other marketing initiatives, you acknowledge that you are over 18 years of age.

SITE ACCESS

In exchange for your compliance with these Terms and, where applicable, payment of any applicable fees, UBT grants you a personal, non-transferable, and non-exclusive right to access and use the Website and products and information made available on the Website for your personal use.

Your limited right to access and use the products and information on the Website does not include the right to use any data mining robots or other extraction tools. Your limited right to use the Website does not permit you to metatag or mirror the Website without UBT’s prior written consent, which UBT may withhold for any reason. UBT may withdraw or terminate your right to access the Website if UBT becomes aware of activities by you in violation of any of these Terms.

Any violation of these Terms immediately terminates your right to access the Website.

You are permitted to download a copy of the products and information on this Website to your computer for your personal use provided you do not delete or change any copyright symbol, trademark, or other proprietary notice on or in the products or information. Your use of any UBT products, information, or other content in the Website in any other way infringes UBT’s intellectual property rights. The Intellectual Property section of these Terms sets out in more detail the limited rights you have to and with the products and information on the Website.

LINKS TO OTHER SITES

Links to or from third party internet sites outside the Website are meant for convenience only and your access to them is at your own risk. These links are not endorsements, guarantees or recommendations by UBT of the products or services offered on those sites. UBT cannot guarantee that these links are functional or secure and cannot be held responsible for damages or prejudice of any nature resulting from the use or the content of the other sites connected to the Website through links.

GOVERNING LAW AND JURISDICTION

These Terms and any transactions contemplated by these Terms shall, in all respects, be construed according to, and the rights and liabilities of the parties shall in all respects be governed exclusively by, the laws of the State of Iowa for members located in the USA or the laws of the Province of Manitoba for members located in Canada, without reference to the rules of conflicts of law. Any dispute between you and UBT regarding these Terms arising in the USA shall be brought only in any state or federal court located in the State of Iowa, county of Polk. Any dispute between you and UBT regarding these Terms arising in Canada shall be determined by final and binding arbitration in Manitoba, on a simplified and expedited basis by one arbitrator pursuant to the current laws and rules relating to commercial arbitration in Manitoba on the date of the notice of arbitration. For greater certainty, you agree to waive any right you have may have to commence or participate in any class action against UBT and, where applicable, you also agree to opt out of any class proceedings against UBT.

SEVERABILITY AND WAIVER

Each provision of these Terms is intended to be severable and if any provision is determined by a court of competent jurisdiction to be illegal, invalid or unenforceable for any reason whatsoever, such provision shall be severed from these Terms and will not affect the legality or validity or enforceability of the remainder of these Terms or any other provision and the Terms shall be construed, as nearly as possible, to reflect the intentions of the severed provision(s) to the extent possible under applicable law.

No delay on the part of UBT in exercising any right, power or privilege under these Terms shall operate as a waiver of those rights, nor preclude any other or further exercise of those rights or the exercise of any other right, power or privilege under these Terms.

CUSTOMER GRIEVANCES

If for any reason you feel UBT has not served your interests suitably or that some products do not meet your expectations, or if there is a hardship or other special consideration involved in your use of the Website or your relationship with UBT, UBT invites you to contact [email protected] to discuss such issues and to potentially reach a resolution. If this is not successful, then you may appeal the matter or forward complaints in writing to UBT by emailing [email protected].

LIMITATION OF LIABILITY AND INDEMNITY

UBT and all of UBT's officers, directors, employees, subcontractors, agents, successors, or assigns (collectively “UBT”) shall not be liable for any loss, injury, claim, liability, or damage of any kind resulting in any way from (a) any errors in or omissions relating to the Website or the products not being available or not being included in or through the Website, (b) the unavailability or interruption of the Website or any products provided in or through the Website, (c) your use of the Website or any of the products offered in or through the Website, (d) the loss or corruption of any data or equipment in connection with the Website, (e) the content, accuracy, or completeness of any information or products offered on or through the Website, regardless of whether you received assistance in the use of the Website, (f) any delay or failure in performance beyond the reasonable control of UBT, or (g) any content retrieved from the Internet even if retrieved or linked to from within the Website.

To the maximum extent permitted by applicable law, UBT, its agents, assigns, employees, contractors, consultants, and service providers and their respective successors and assigns shall not be liable to you or any third party for any direct, indirect, special, incidental, punitive, or consequential damages whatsoever incurred through the use of the website, UBT products, and/or services. UBT is not responsible for any use of the website, UBT products and/or services by you or any third party, loss of profit, loss of revenue, loss of reputation, or for any business interruption arising out of or in any way related to these terms of use, your use of, or inability to use, the UBT products. UBT is not responsible for any information, website content or materials made available by or on behalf of third parties whether referenced on the ubt website or otherwise accessible over the internet.

The aggregate liability of UBT in connection with these terms of use, your use of the website, any UBT products and/or services or any other circumstance giving rise to liability shall be limited to direct damages only and such direct damages shall not exceed the fee paid by you to UBT for UBT products and/or services giving rise to the dispute. In no event, however, shall such liability exceed $100.00 us/cad, as applicable.

You agree to defend, indemnify, and hold harmless UBT, its agents, assigns, employees, contractors, consultants, and service providers and their respective successors and assigns, from and against any and all claims, demands, actions, proceedings, liabilities, judgments, penalties whether civil or criminal, taxes, and all costs, liabilities and expenses (including, without limitation, reasonable legal fees on a solicitor client basis) arising out of or relating to your use of the Website, UBT products and/or services, or that may be incurred by UBT arising out of, or relating to, your violation of these Terms, the misuse or illegal use of the Website, UBT products and/or services, or any violation by you of applicable law or rights of any third parties (including intellectual property rights), the failure of you to comply with applicable laws and regulations, any errors in any data (including maintenance data) supplied to UBT, or your gross negligence or willful misconduct.

COPYRIGHT

The copyright to all content on the Website including but not limited to computer code, applets, graphics, images, layouts, music, audio, and visual material and text belongs to UBT or UBT has a license to use such materials. All trademarks, brands, and logos generally identified either with the symbols TM or ® which are used on this Website are either owned by UBT or UBT has a license to use them. When you visit the Website, UBT gives you a limited, non-exclusive, royalty-free, revocable right to access and use UBT’s information for your own personal and business use. If you use UBT’s content in any other way, you will be infringing UBT’s intellectual property rights.

COMMENTS

Any comment, feedback, idea, or suggestion (called “Comments”) which you provide to UBT through the Website or any other forum (including face-to-face sessions, seminars, chat lines, blogs, and the like) become UBT’s property. If in the future UBT uses your Comments in promoting its Website or products offered on or thorough the Website, or in any other way, UBT will depersonalize it unless your consent to use your name is obtained. Furthermore, you agree that UBT is entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments. If you provide UBT with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality, and copyright.

PROTECTION OF COPYRIGHT

This Website and any of the products may contain Intellectual Property of UBT or licensors. If UBT finds you have used its copyright material contrary to these Terms, UBT may bring legal proceedings against you seeking monetary damages and an injunction to stop you using those materials.

PRIVACY POLICY

By agreeing to these Terms, you are also agreeing to UBT's Privacy Policy as it appears on the Website. The Privacy Policy should be reviewed prior to completing any transaction on the Website.

PRODUCTS AND SERVICES
PRODUCTS OFFERED

We offer products via the Website, by email, by hard copy brochures, and by face to face selling. Our offers are made only for acceptance within the USA and Canada by persons over the age of 18 years. Every offer is made on the basis that UBT will consider an order from you pursuant to the offer and will conclude a sale at UBT’s sole discretion by accepting your order. If UBT elects to accept your order, UBT will notify you by email within 7 days of your order.

COMMISSIONS

From time to time, UBT may offer products via the Website, by email, by hard copy brochures, and by face to face selling that are provided by third parties and which are typically subject to agreements whereby UBT benefits, whether by cash payment rebate, commissions, or otherwise for introducing you as a purchaser of those products. In purchasing such products, you hereby expressly acknowledge and consent to this arrangement. UBT may also receive transactional information in relation to these agreements for auditing of benefits and marketing purposes.

PRODUCT DESCRIPTIONS

UBT strives to describe products included on the Website as accurately as possible. Images and pictures are provided by way of illustration and do not necessarily show the full designs or options of the products. No products come with any add on or accessory unless expressly stated.

PRICES AND PAYMENTS

Prices advertised are in US Dollars (www.ubteam.com) and Canadian Dollars (www.ubteam.ca), as applicable, and exclude all applicable taxes unless otherwise stated. Any applicable taxes shall be added to each invoice at check-out.

Fees for UBT products ("Fees") are outlined on the Website and become payable at the time you agree to purchase such UBT products. Payment may be made through any method authorized by UBT and UBT reserves the right to change, or to stop accepting, any permitted payment method at any time. You authorize UBT to charge you for any UBT products purchased by you at the time such Fees becomes payable and warrant that you are authorized to use the payment processor selected by you.

You specifically acknowledge and consent to the collection and use of your information, including personal information, by third party payment processors as necessary to process your payments.

In the event you believe that UBT has billed you in error, you must contact UBT within ninety (90) days of the date of purchase. No refunds or adjustments will be provided for charges which are more than ninety days old. By agreeing to these terms, you release UBT from all liability and claims resulting from any error that you do not report to UBT within ninety days of the date of purchase.

DELIVERY

Depending on the products offered, delivery may be electronically by download, physically by transport selected by UBT, or by progressive release and delivery over a specified period. The title to any products sold to you will not pass to you until UBT has received payment in full. Costs of packaging and delivery to you will be paid by UBT unless stated otherwise.

CUSTOMER SERVICE CONTACT AND RESPONSE TIME

UBT Customer Service team operates during business hours 7:00 AM – 7:00 PM central standard time, Monday through Friday, except for on public, governmental and statutory holidays. UBT will endeavor to respond within one business day to any customer enquiries sent to [email protected] during business hours. Otherwise contact with UBT can be made by calling 1 866 996 6336 to speak to a Customer Service representative. For all calls made after business hours, please leave your contact details so UBT can return your call at its earliest convenience.

CUSTOMER SATISFACTION GUARANTEE AND RETURNS

If for any reason you are not satisfied with any UBT products, you may return them for a refund of your purchase price. Products returned for a refund must be received by UBT in their original saleable condition within 30 days of the sale. Products will remain at your risk until received by UBT. Your right for a refund for products for which you are not satisfied applies only to products supplied directly by UBT and not to products purchased from one of UBT’s suppliers. Other rights and remedies in relation to the products purchased from UBT include:

  • The benefit of all manufacturers’ warranties in relation to the products;
  • UBT’s warranty against defect in respect of all electronic hardware for the period of the manufacturers’ warranties, provided the hardware is used according to the manufacturers’ recommendations; and
  • UBT’s warranty that any electronic hardware that is inoperable on arrival or that fails within 30 days of shipping will be replaced by UBT as soon as possible, provided the faulty hardware is returned to UBT.

To utilize UBT's repair services, or make return requests, please contact [email protected] or call 1 866 996 6336. You will be given a reference number and instructions regarding how products are to be delivered to UBT. Always include the reference number provided, your current contact details, a description of the service you are seeking, and any requested supporting documentation. Where any returned products contain data, UBT cannot guarantee the recovery or transfer of that data. You are strongly recommended to back-up all your data on a regular basis and prior to returning any products for repair or warranty claims.

REPAIRS

If you purchase UBT products that are defective, UBT may, at its option:

  • Repair or replace the products or any part of them or reimburse you for repair or replacing the products;
  • Resupply the services or pay the cost of having the services supplied again; or
  • Refund your purchase price.

UBT will always contact you to advise you of valid claims regarding any defective products, to accept a claim or to notify you that required repairs are chargeable.

Tampering with, attempting to repair, or damaging any products or devices may void your warranty, if any. Warranties, if any, do not cover user damage to the device. Warranties, if any, may not cover abnormal use or consumable parts.

When repairing or replacing equipment and hardware UBT may use refurbished or like new parts, and where UBT is unable to replace an item, UBT may provide an alternative that is like or superior to the goods replaced.

Please refer to the procedures in Paragraph 5.2 for making claims and arranging returns.

LIMITED WARRANTY

UBT represents and warrants that it has the right and authority to make the Website and the products offered on or through the Website available to you pursuant to these Terms.

Except as otherwise provided in the foregoing limited warranty, the website and products are provided on as “as is”, “as available” basis and UBT and each third party supplier of products expressly disclaim all other warranties, including the warranties of merchantability and fitness for a particular purpose.

You agree that, the international conventions concerning the sale of goods shall not apply to these Terms or the provision of any products and services by UBT.

SOFTWARE

All software products sold by UBT are subject to the terms and conditions of the license agreement and terms and conditions relating to that software. You acknowledge your obligation to honor such license agreements and terms and conditions. All rights, title, or interest in respect of the intellectual property rights in the software remain with UBT or the licensor of the software.

MONTHLY SOFTWARE & LICENSE SYSTEM

All computer hardware sold by UBT has Streamline3 software ("Streamline3") pre-installed, which you are licensed to use by the Monthly Software and System License fee. Streamline3 software manages access to the Internet on your behalf with default settings which you as the responsible business owner are able to modify for your intended use, subject to the following conditions:

  • Streamline3 software is not transferable to another device or user.
  • As the purchaser of a computer or laptop, you are responsible for the administration of the pre-installed Streamline3 software settings and must agree to the software licensing terms and conditions.
  • Removal and circumvention of the Streamline3 protection system provided is not to be undertaken in any way, form, or fashion and may breach its warranty.

ENTIRE AGREEMENT

These Terms, when read with any terms and conditions included with the products or provided at check-out relating to any purchase, represent the whole of the terms of the contract between you and UBT and all representations, warranties, undertakings, prior agreements, or arrangements, whether written or oral, are expressly excluded. Where there is a conflict between these Terms and terms and conditions included with the products, the terms and conditions with the products take precedence. You expressly acknowledge that in entering into a purchase with UBT you have not relied upon any prior representation made by UBT concerning the products, their uses, fitness, quality, or specifications.

INTELLECTUAL PROPERTY

UBT owns copyright in the content made available through all UBT products, including text, images and source code, and trade-mark rights in material used as trade-marks, including text, logos and icons. Nothing in these Terms vest or transfer any intellectual property rights in or to you and any use, alteration, or replication of any of UBT's intellectual property is a violation of these Terms and applicable USA, Canadian and International intellectual property laws.

You agree to not take any action to jeopardize, limit or interfere with UBT's intellectual property rights, including making copies of copyright protected material and using or challenging UBT's trade-marks.

Certain materials or information available to you through the UBT products or through links to third party websites may be subject to third party intellectual property rights. All such intellectual property rights are and shall remain the property of their respective owners or creators (as the case may be). You acknowledge and agree that UBT is not responsible for the accuracy, completeness or content provided by or on behalf of third parties.

UBT, www.ubteam.com, and www.ubteam.ca are the trademarks and service marks of UBT. All other trademarks, service marks and logos used in this site are the trademarks, service marks, or logos of their respective owners. Nothing on the Website should be construed as granting any license or right to use any trademark, service mark, or logo displayed on the Website without the express written permission of UBT or the third party that may own the trademark, service mark, or logo.

SUBSCRIPTIONS

Period of Subscriptions

When you purchase a subscription service through UBT, UBT will send you a confirmation email advising when your services will commence. All subscription services including, but not limited to, one-year subscriptions are provided on a monthly recurring basis until terminated in writing by either you or UBT. After termination, the services expire at the end of the next calendar month. One-year subscribers will continue on a monthly basis for twelve months, and monthly thereafter at the then current monthly fee.

Updating subscription packages

Some subscription services are priced according to your desired package and also according to the number of your staff. If your business circumstances change you may no longer qualify for the existing package for which you have subscribed. You are required to notify UBT in writing of such change, and UBT may require you to move to another package. You may upgrade packages at any time by terminating the existing package and subscribing to the new package.

Access to events

Where your subscription service includes access to seminars or webinars, UBT will require you to accept booking terms and conditions relating to the event when registering your delegates.

Subscriptions non-transferable

Subscription services and all products, including those provided for free, are only for the use of the nominated customer and are non-transferrable to other or related entities unless authorized in writing by UBT. You are not entitled to a refund of any unused subscription inclusions, including those that have limitations on their availability.

Changes to Services and Fees

Monthly subscription service fees and services may change at any time. UBT may introduce new fees, or add, subtract, or vary the subscription services from time to time; UBT will, however, provide at least 30 days' notice to your nominated email address of any changes. If you object to any such change, you may terminate your subscription before the change comes into effect. If you do not cancel your subscription within the 30 days' notice period, you agree to accept the change. One-year subscribers will be unaffected by fee increases except where they relate to changes in subscription service package or staff numbers.

Payment information

UBT may continue to use your existing payment information and authorization:
For new subscription fees and/or services, provided UBT has given you at least 30 days' notice of the intended change; and
For monthly subscriptions following the expiration of a one-year subscription.

Termination of Subscription

Either UBT or you may, without giving a reason, terminate subscription services by giving at least 30 days' written notice prior to the beginning of the next billing period.
UBT may immediately terminate your access and use of any part of your package at its sole discretion:
In the event of non-payment; or
If UBT believes you may be breaching any of the subscription service terms or these Terms. In such circumstances UBT will refund any subscription service access fees relating to days beyond the termination date less any fees outstanding from you.

Expiry of Subscription

Upon termination, other than immediate termination, your access to the existing subscription services will expire at the end of the next calendar month. One-year subscribers will be entitled to a refund of subscription service access fees paid for all months beyond the next calendar month end, less an adjustment based on the then current monthly subscription service fee.

UBT | PRIVACY POLICY

1. Introduction

This Privacy Policy applies to:

  • UBT (EU) Ltd whose registered office is at Exchange Place, Poseidon Way, Warwick, CV34 6BY, UK and whose company number is 4938684 and;
  • UBT Marketing A/S. Registered in Denmark No. 38749668. Registered Office: Walgerholm 13, 3500 VÆRLØSE, Denmark;
  • and any related bodies corporate (we, us, our);
    • explains how we process Personal Data (defined below) that is regulated by the General Data Protection Regulation (EU) 2016/679 and the law(s) implementing the GDPR in our jurisdiction and complies with their requirements.
    • applies in respect of all Personal Data processed by us, including the Personal Data of clients, member businesses and suppliers.

We may update this Privacy Policy from time to time. The most current version will be posted on our website https://www.ubteam.co.uk/ where this will be updated. It will be effective from the date of posting. It is your responsibility to check our website from time to time in order to determine whether there have been any changes.

2. The kind of Personal Data we collect

Personal Data is any information relating to an identified or identifiable natural person. An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person (Personal Data).

Sensitive data is Personal Data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation (Sensitive Data).

The types of Personal Data we collect about you depends on the circumstances in which that information is collected, and can include data collected through our volunteers. The kinds of Personal Data we collect and hold includes:

  • for users of our website, contact information such as name, postal address, email address and telephone number, other data about you such as gender, marital status, dietary information, special needs data, passport and frequent flyer data and information about your religious beliefs, as well as data associated with your use of the website, such as bank details for direct debit payments and credit card information, as well as information you submit via online forms, and your use of any other platforms or applications we may offer. This may include information about the device you are using, as well as;
    • information about which pages you visit and which resources you use on our site
    • information about how you got to our site
    • your internet protocol address known as your IP address which is used to connect your device to the internet
    • your device’s operating system and platform
    • the type and version of the browser you are using
    • browser plug-in types and versions which extend the functionality of your browser, for example Pinterest, Evernote and Adblock
    • MAC addresses which are used as network addresses for Wi-Fi and Ethernet
    • traffic data, which is aggregated information about the number of visitors, sessions, users and page visits to our site
    • geolocation data
    • time zone setting
    • weblogs
  • for our clients, member businesses and other partners:
    • the client, member business or partner's contact information such as name, postal address, email address and telephone number;
    • information collected when you visit one of our sites, which may include CCTV footage and car registration details;
    • addresses of the site or premises where we are supplying any products and/or services;
    • billing information; and
    • other information relevant to the provision of products and/or services by or on behalf of us to the client, member business or partner's premises;
  • for our suppliers and service providers, names and contact details of individuals working for those suppliers and service providers, who we deal with;
  • for prospective personnel seeking employment or engagement with us, contact information, curriculum vitae, current employment information (e.g. job title and employer), professional association memberships, criminal record, general health information, religious beliefs and other information about your suitability for employment with or engagement by us; and
  • for other individuals, name, contact details and any other information relevant to our interactions with you.

3. How we collect Personal Data

3.1 Personal Data generally

We collect, Personal Data about you for the following reasons: (1) the collection is necessary for us to provide our services; (2) it is in our legitimate interest to collect this data for the purposes of providing the services; (3) the collection is necessary for us to comply with our legal obligations or applicable law; or (4) we have consent, where applicable or required under law.

We will generally collect your Personal Data from you directly. There are however, circumstances in which we collect Personal Data from third party individuals, business entities and governmental agencies, such as signatories to the GAP Global Limited Amended and Restated Members Agreement (GAP Global Members), courts, public and law enforcement agencies, and credit bureaus, regardless of whether such individual, business entity or governmental agency compiled the information itself or received it from other sources.

Where we collect Personal Data from a third party, we will handle that information in accordance with this Privacy Policy and any obligations we have to that third party.

If you provide to us Personal Data about another person, we are relying on you having addressed all relevant consents, notifications and other requirements to enable us to process the Personal Data for our purpose of collection.

We may collect Personal Data about prospective personnel, by conducting reference and background checks in relation to their application for employment with us from time to time, including searches for any criminal records, employment and education verifications, personal credit history based on reports from any credit bureau and searches of any public records.

3.2 Sensitive Data

We will only collect, use and disclose Sensitive Data about you where you have provided your explicit consent to the collection of that information, or where we are required or authorised by law to do so, for example where we conduct criminal records searches in relation to prospective personnel where this is necessary to carry out the obligations and to exercise specific rights in the field of employment and social security and social protection law as permitted by local data protection laws or where necessary for reasons of substantial public interests as permitted by local data protection laws. Such Sensitive Data may in certain circumstances include biometric data such as biometric facial scans. In providing any consents to the collection or handling of Personal Data (including Sensitive Data), you consent to us collecting, holding, using and disclosing the information you provide in accordance with the terms of those consents and this Privacy Policy.

3.3 If your Personal Data is not provided

If you do not provide us with your Personal Data when requested, this may limit the assistance we are able to provide to you, including assistance we are contracted to provide on behalf of a third party. For example, we may not be able to provide the product and/or service you may have requested and may not be able to handle enquiries in connection with those products and/or services, or process your job application.

3.4 Cookies

Our website uses a technology called “cookies” and web server logs to collect information about how the website is used including, where available, your IP address, browser type and the geographical location of your computer. We also use Google Analytics to collect details of how you use our site, as well as anonymous data that you enter into our forms. We do this to help us analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices), administer our site and manage your account. Google Analytics doesn’t collect information that identifies a visitor to our site. All the information that is collected is anonymous and is only used to improve how our site works. We do not allow Google to make any attempt to establish the identities of any users of our site.

For details about how we use cookies, please see our Cookies Policy.

4. How we use and disclose Personal Data

4.1 General purposes

We collect, hold, use and disclose Personal Data about individuals for a variety of business purposes.

These include, without limitation, to:

  • monitor and evaluate the performance and security of our website and any other platform or application we may offer, including to:
    • administer our site
    • improve our site to ensure that content is presented in the most effective manner
    • allow you to participate in interactive features of our services when you choose to do so
    • analyse how visitors use our site (including behaviour patterns and the tracking of visits across multiple devices)
    • improve your online experience
  • facilitate the provision of our products and/or services to our clients and member businesses who have engaged us;
  • facilitate the provision of such other products and/or services that we or others may offer from time to time and provide information about their availability, features and benefits;
  • work with and procure goods and/or services from our suppliers and service providers;
  • facilitate recruitment and selection of prospective personnel;
  • facilitate conferences, training and education programs, and event management;
  • provide and manage charitable assistance;
  • issue newsletters and provide information on church services or other sponsored events;
  • conduct audit, accounting, financial and economic analysis of our business operations;
  • respond to enquiries or investigate and resolve complaints;
  • protect our legal rights, investigate suspected fraud or other misconduct, or assist law enforcement agencies; and
  • comply with our legal and regulatory obligations.

We may also use and disclose Personal Data we collect for other purposes that are permitted, required or authorised by applicable law, such as:

  • purposes which you would reasonably expect and which are related (and, in the case of Sensitive Data, directly related) to the primary purpose of collection of Personal Data; and
  • any other purposes for which you have given your consent.

4.2 Marketing

We will only use or disclose your Personal Data for the purposes of direct marketing (e.g. in relation to products and/or services we may offer from time to time) where we have your consent or we are otherwise permitted by law to do so. You are free to opt out from receiving marketing communications from us, by:

  • following the “opt out” process indicated in a marketing communication you have received;
  • emailing us at [email protected] at any time requesting that your name and email address be removed from our marketing lists; or
  • following such other process that is made available for this purpose from time to time.

4.3 Disclosure of Personal Data

In order to perform activities in connection with the purposes described in this Privacy Policy, we may make Personal Data available to other persons or entities, or disclose it to them, including:

  • GAP Global Members;
  • our suppliers and service providers, including those to whom we outsource certain of our information technology functions (e.g. cloud service providers). We authorise our suppliers and service providers to use or disclose your Personal Data only as necessary to provide us with supplies or perform services on our behalf, or to comply with legal requirements. We require suppliers and service providers by contract to safeguard the privacy and security of Personal Data they process on our behalf;
  • any corporate purchaser or prospect to the extent permitted by law as part of any merger, acquisition, sale of our assets, or transition of service to another provider, as well as in the event of insolvency, bankruptcy, or receivership in which Personal Data would be transferred as an asset of ours;
  • other related bodies corporate;
  • government, regulatory, judicial or law enforcement authorities;
  • accountants, insurers, auditors, lawyers and our professional advisers; and
  • any other third parties notified to you at or around the time we collect your Personal Data (together, the Required Recipients).

We disclose this Personal Data for the following reasons: (1) the disclosure is necessary for us to provide our services; (2) it is in our legitimate interest to disclose this data for the purposes of providing our services; (3); the disclosure is necessary for us to comply with our legal obligations or applicable law; or (4) we have consent, where applicable or required under law.

We may disclose Personal Data to GAP Global Members and Required Recipients who are located in Australia, Argentina, the Caribbean, North America, Europe, New Zealand, the United Kingdom and the United States, Canada.

Where we transfer your Personal Data outside the EEA or the United Kingdom, we have rules and steps put in place to make sure your personal data is kept safe and protected. Usually this means we’ll have standard contractual clauses approved by the European Commission in our contracts with parties outside the EEA, or we will rely on European Commission adequacy decisions.

5. How we hold Personal Data

We hold Personal Data both electronically and in paper form.

We maintain administrative, technical and physical safeguards designed to protect Personal Data from misuse and loss, and unauthorised access, modification and disclosure.

We will process your Personal Data for as long as is necessary for the purpose(s) for which it is collected and processed. Unless the law requires otherwise or we need the Personal Data to establish, exercise or defend a legal claim, we take reasonable steps to destroy or permanently de-identify Personal Data if it is no longer required.

6. Your rights to your Personal Data

As provided by applicable data protection law, the following rights may apply for personal data collected, used and disclosed by us:

  • Access: You have the right to be told about how your personal data is processed, and have access to such personal data.
  • Correction: Where your personal data is incorrect, you may request that we rectify the personal data we hold. Please take care to ensure details provided to us are kept up to date.
  • Portability: In some cases, you can request that your personal data we hold is provided to you in a structured, machine-readable format, and can require us to transfer your personal data to another data controller.
  • Right to be forgotten: You may have the right to require us to erase personal data concerning you.
  • Right to restrict processing: In some cases, you may require us to restrict the processing of your personal data.
  • Right to object: In some cases, you may have right to object to the processing of your personal data.
  • Withdrawal of consent: You may withdraw your consent (in cases where we rely on consent) at any time. If consent is withdrawn it may have consequences such as we may no longer be able to provide certain services or communications.

To exercise these rights, please contact us using the details in the Contact Us section below. Please include sufficient details so we can understand the nature of your requests. We may need to request personal data in order to verify identity. In some cases we may respond that a request will not be actioned where permitted or required under law.

7. Enquiries and complaints

If you wish to make an enquiry or complaint to us regarding privacy matters, you should contact us in writing using the contact details at the end of this Privacy Policy. We will endeavour to respond to your enquiry or complaint promptly. Please include sufficient details so that we can understand the nature of your enquiry. We may need to request personal data in order to verify your identity.

You also have the right to lodge a complaint with the competent data protection supervisory authority.

8. Third party sites

Please remember that when you use a link to go from our website, platform or application to another website, this Privacy Policy is no longer in effect. Your browsing and interaction on any other website, including websites which are linked to our website, platform or application is subject to that website’s own rules and policies. We are not responsible for the content or the conduct of the organisations accessed via links to such third party websites.

9. Contact us

You may contact us in relation to privacy matters at:

  • Address: UK Regional Office, Exchange Place, Poseidon Way, Warwick, CV34 6BY, UK
  • Email: [email protected]

All correspondence attention: Privacy Officer

 

Privacy Policy Dated: January 2021

DISCLAIMERS

Accuracy of Information

UBT endeavors to provide accurate information, including correct pricing and descriptions of the UBT products but provides no warranty of the same. Where an error appears anywhere in relation to the UBT products, UBT retains the right to reverse any transaction made in reliance on the error.

No Representations and Warranties

To the extent permitted by law, and subject to these Terms, UBT makes no representations, warranties or covenants to any person or entity with respect to the UBT products and/or services. UBT does not give any warranties, guarantees, representations or conditions, whether express, implied, statutory or otherwise (including, without limitation, any warranty as to the accuracy, completeness, currency, or suitability of the information delivered as part of the UBT products and/or services, third party information, materials or website content, fitness for a particular purpose, compliance with any description, or non-infringement of third party rights) with respect to any UBT products and all such warranties are hereby disclaimed to the maximum extent permitted by applicable law.
UBT does not guarantee that the UBT products will be provided or available without interruption or error free. UBT products are delivered through third-party network services providers and you understand that there may be service disruptions or outages.

Comments by Users and Transactions between Users

UBT may create forums via various mediums for raising queries, discussion, and voicing opinions by members, presenters, and UBT representatives. Any comments, recommendations, or views expressed are those of the person making them. UBT does not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with UBT. You acknowledge and agree that any reliance upon or use of any user’s comments shall be entirely at your own risk.

Virus and Malware

UBT takes all due care in ensuring that the Website and electronic communications are free of any virus, worm, Trojan horse, and/or malware; however, UBT is not responsible for any damage to your computer system which arises in connection with your use of the Website, any linked website, regardless of the cause of such damage.

Third Party Content

From time to time UBT may host third party content on the Website such as advertisements and endorsements belonging to other traders. Responsibility for the content of such material rests with the owners of that material, and UBT is not responsible for any errors or omissions in such material.

Business Advisory Services, Training and Resources

Where products include business advice, assistance, training, or resources, whether orally or written, at seminars, by webinars, by documents, face-to-face presentations, meetings, or otherwise, the following provisions shall apply:
UBT does not guarantee any specific results from its advice, assistance, training, or resources;
UBT will not in any circumstances be responsible for the day-to-day management of your business or implementation of any action items that UBT may recommend;
The content of UBT materials and oral and written advice is prepared solely for generic coaching and training purposes and will always be of a general nature only and not specifically prepared taking into account your objectives, financial situation, or needs.
Before acting on any advice, you should consider that it may not be appropriate for you; and
You should continue to draw on professional assistance and advice from your accountant, lawyer, and other professional advisors.

Modern Slavery and Human Trafficking Statement for financial year ending 31 of December 2022

This statement is made on behalf of UBT (EU) Ltd pursuant to section 54(1) of the Modern Slavery Act 2015 (the "Act") and constitutes our slavery and human trafficking statement.

UBT (EU) Ltd is a private limited company registered in England and Wales (registered number 04938684). UBT is a business membership group that helps its members to prosper through advice, training and collective purchasing power. Customer satisfaction lies at the heart of everything we do. An important aspect of UBT culture is contributing to charities and supporting the local community and schools.

Our Approach

UBT (EU) Ltd aims to work to the highest professional standards and takes the Modern Slavery Act 2015 seriously. We regularly review our internal practices and policies in order to ensure that modern slavery or human trafficking does not arise within our business or the supply chain that we use. Please review our Modern Slavery Policy for further information.

Supplier Due Diligence

We conduct supplier reviews and have a process to ensure that all of our suppliers are taking responsibility for legislative mquirements and are operating both ethically and honestly. We are implementing training and guidance for those with procurement responsibilities to risk assess the performance of suppliers in relation to the steps they take to prevent Modern Slavery and human trafficking in our operations.

Further Steps

We will review our effectiveness in ensuring that slavery, forced labour or human trafficking are not taking place by:

1. Seeking a compliance statement from all current suppliers that no slavery is used anywhere in their business or by any of its supply chain and that all necessary policies and procedures have been implemented to avoid such circumstances.
2. Obtaining a contractual right to request compliance-related information.
3. Raising awareness of this Statement and our Modern Slavery Policy across UBT (EU) Ltd
4. Introducing new colleagues joining us to the Statement and Policy as part of their Induction.
5. Maintaining a register of all concerns raised and the actions taken in relation to any slavery, forced labour or human trafficking either within our own business or within our supply chains.
6. Review our actions to prevent slavery or human trafficking from occurring in our business or supply chains and identify further steps we believe we need to take to tackle slavery and human trafficking in relation to our business.

This Modern Slavery and Human Trafficking Statement has been approved and authorised by:

UBT Cookie Policy

INFORMATION ON OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the website, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

WE USE THE FOLLOWING COOKIES:

  1. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  3. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie Name Purpose Strictly Necessary Type
CART The association with your shopping cart. yes Cookie
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly. yes Cookie
COMPARE The items that you have in the Compare Products list. yes Cookie
CURRENCY Your preferred currency. yes Cookie
CUSTOMER An encrypted version of your customer id with the store. yes Cookie
CUSTOMER_AUTH An indicator if you are currently logged into the store. yes Cookie
CUSTOMER_INFO An encrypted version of the customer group you belong to. yes Cookie
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID. No Cookie
EXTERNAL_NO_CACHE A flag which indicates whether caching is disabled or not. No Cookie
FRONTEND Your session ID on the server. yes Cookie
GUESTVIEW Allows guests to edit their orders. yes Cookie
LAST_CATEGORY The last category you visited. No Cookie
LAST_PRODUCT The most recent product you have viewed. No Cookie
NEWMESSAGE Indicates whether a new message has been received. yes Cookie
NO_CACHE Indicates whether it is allowed to use cache. No Cookie
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site. yes Cookie
POLL The ID of any polls you have recently voted in. No Cookie
POLLN Information on what polls you have voted on. No Cookie
RECENTLYCOMPARED The items that you have recently compared. No Cookie
STF Information on products you have emailed to friends. No Cookie
STORE The store view or language you have selected. yes Cookie
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies. No Cookie
VIEWED_PRODUCT_IDS The products that you have recently viewed. No Cookie
WISHLIST An encrypted list of products added to your Wishlist. No Cookie
WISHLIST_CNT The number of items in your Wishlist. No Cookie
add_to_cart Used by Google Tag Manager. Captures the product SKU, name, price and quantity removed from the cart, and makes the information available for future integration by third-party scripts. yes Local Storage
guest-view Stores the Order ID that guest shoppers use to retrieve their order status. Guest orders view. Used in Orders and Returns widgets. yes Local Storage
login_redirect Preserves the destination page that was loading before the customer was directed to log in. A login redirect is used with the mini cart for logged-in customers if the Display Mini Cart configuration option is set to Yes. yes Local Storage
mage-banners-cache-storage Stores banner content locally to improve performance. No Local Storage
mage-messages Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages. The message is deleted from the cookie after it is shown to the shopper. yes Local Storage
mage-translation-storage Stores translated content when requested by the shopper. Used when Translation Strategy is configured as Dictionary (Translation on Storefront side). No Local Storage
mage-translation-file-version Tracks the version of translations in local storage. Used when Translation Strategy is configured as Dictionary (Translation on Storefront side). yes Local Storage
product_data_storage Stores configuration for product data related to Recently Viewed / Compared Products. No Local Storage
recently_compared_product Stores product IDs of recently compared products. No Local Storage
recently_compared_product_previous Stores product IDs of previously compared products for easy navigation. No Local Storage
recently_viewed_product Stores product IDs of recently viewed products for easy navigation. No Local Storage
recently_viewed_product_previous Stores product IDs of recently previously viewed products for easy navigation. No Local Storage
form_key A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF). Yes Local Storage
mage-cache-sessid The value of this cookie triggers the cleanup of local cache storage. When the cookie is removed by the backend application, the Admin cleans up local storage, and sets the cookie value to true. No Local Storage
mage-cache-storage Local storage of visitor-specific content that enables ecommerce functions. No Local Storage
mage-cache-storage-section-invalidation Forces local storage of specific content sections that should be invalidated. Yes Local Storage
mage-banners-cache-storage Local storage for Banner functionality No Local Storage
persistent_shopping_cart Stores the key (ID) of persistent cart to make it possible to restore the cart for an anonymous shopper. No Local Storage
private_content_version Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server. No Local Storage
section_data_ids Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc. Yes Local Storage
store Tracks the specific store view / locale selected by the shopper. No Local Storage
_ga Distinguishes visitors to your site. Yes Local Storage
_gid Distinguishes visitors to your site. Yes Local Storage
gat Used to throttle request rate. Yes Local Storage
dc_gtm_ Throttles request rate when Google Analytics is deployed with Google Tag Manager Yes Local Storage
AMP_TOKEN Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values include opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service. Yes Local Storage
_gac_ Contains campaign-related information for the user. Google AdWords conversion tags read this cookie if Google Analytics is linked to your AdWords account Yes Local Storage
__utma Distinguishes shoppers and sessions .This cookie is created when the JavaScript library executes and there is no existing __utma cookie. The cookie is updated every time data is sent to Google Analytics. Yes Local Storage
__utmt Used to throttle request rate. Yes Local Storage
__utmb Determines new sessions/visits. This cookie is created when the JavaScript library executes and there is no existing __utmb cookie. The cookie is updated every time data is sent to Google Analytics. Yes Local Storage
_utmz Saves the traffic source or campaign that explains how the shopper reached your site. The cookie is created when the JavaScript library executes, and is updated every time data is sent to Google Analytics. Yes Local Storage
__utmv Stores visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor-level custom variable. This cookie is updated every time data is sent to Google Analytics. Yes Local Storage
mg_dnt Allows you to restrict Adobe Commerce data collection if you have custom code to manage cookie consent on your site. Yes Local Storage
user_allowed_save_cookie Used for cookie restriction mode. No Local Storage
authentication_flag Indicates if a shopper has signed in or signed out. This cookie is updated at the same time as the dataservices_customer_id cookie. Yes Local Storage
dataservices_customer_id Indicates if a shopper has signed in or signed out. This cookie does not contain the customer ID. Yes Local Storage
dataservices_cart_id Identifies a shoppers cart actions. Yes Local Storage
dataservices_product_context Identifies a shoppers product interactions. No Local Storage

MORE INFORMATION

Here: https://support.google.com/analytics/answer/6004245 to read Google’s overview of privacy and safeguarding data.

Please note that third parties (including, for example, advertising networks and providers of external services likeweb traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

UBT Cookie Policy

INFORMATION ON OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. By continuing to browse the website, you are agreeing to our use of cookies.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

WE USE THE FOLLOWING COOKIES:

  1. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
  2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  3. Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

 

Cookie Name Purpose Cookie Group Type
PHPSESSID To store the logged in user's username and a 128bit encrypted key.This information is required to allow a user to stay logged in to a web sitewithout needing to submit their username and password for each page visited. Without this cookie, a user is unabled to proceed to areas of the web site that require authenticated access. Essential 1st Party
private_content_version Appends a random, unique number and time to pages with customer content to prevent them from being cached on the server. Essential 1st Party
form_key A security measure that appends a random string to all form submissions to protect the data from Cross-Site Request Forgery (CSRF). Essential 1st Party
store Tracks the specific store view / locale selected by the shopper. Essential 1st Party
login_redirect Preserves the destination page the customer was navigating to before being directed to log in. Essential 1st Party
mage-messages Tracks error messages and other notifications that are shown to the user, such as the cookie consent message, and various error messages, The message is deleted from the cookie after it is shown to the shopper. Essential 1st Party
mage-cache-storage Local storage of visitor-specific content that enables e-commerce functions. Essential 1st Party
mage-cache-storage-section-invalidation Forces local storage of specific content sections that should be invalidated. Essential 1st Party
mage-cache-sessid The value of this cookie triggers the cleanup of local cache storage. Essential 1st Party
product_data_storage
 Stores configuration for product data related to Recently Viewed / Compared Products. Essential 1st Party
user_allowed_save_cookie Indicates if the shopper allows cookies to be saved. Essential 1st Party
mage-translation-storage Stores translated content when requested by the shopper. Essential 1st Party
mage-translation-file-version Stores the file version of translated content. Essential 1st Party
section_data_ids Stores customer-specific information related to shopper-initiated actions such as display wish list, checkout information, etc. Essential 1st Party
recently_viewed_product Stores product IDs of recently viewed products for easy navigation. Marketing 1st Party
recently_viewed_product_previous Stores product IDs of recently previously viewed products for easy navigation. Marketing 1st Party
recently_compared_product
 Stores product IDs of recently compared products. Marketing 1st Party
recently_compared_product_previous Stores product IDs of previously compared products for easy navigation. Marketing 1st Party
_ga Used to distinguish users. Google Analytics 3rd Party